Privacy Policy
What we collect, what we do with it, and how to tell us to stop.
1. Who we are
Hirstein Capital LLC is a Missouri limited liability company that buys residential and small multifamily real estate for its own account. This policy explains what we do with information you give us through hirsteincapital.com and through calls and text messages connected to our property acquisition business.
Throughout this policy, “we,” “us,” and “Hirstein Capital” mean Hirstein Capital LLC.
2. What we collect
Information you give us
Our forms ask for different things depending on why you are contacting us.
- Sellers — your name, phone number, email, the property address, and details about the property such as its size, age, condition, known issues, occupancy, whether it is listed with an agent, your timeline, and whether you are behind on payments.
- Wholesalers submitting a deal — your name, contact details, company, deal experience, and the contract terms and property details of the deal you are bringing us.
- Cash buyers — your name, contact details, company, and your buying criteria including markets, price range, strategy, funding source and closing speed.
- General enquiries — your name, contact details, and whatever you write in your message.
Some of these fields are sensitive. We ask about mortgage arrears, foreclosure and liens only because they affect whether and how quickly we can buy, and we treat those answers accordingly.
Information we get automatically
Our site is hosted by Netlify, which keeps standard server logs including IP address, browser type, the pages requested and the time of the request. We use Netlify's aggregate analytics, which is measured from those server logs rather than by placing tracking code in your browser.
As of the date above, this site sets no advertising or analytics cookies and runs no third-party tracking pixels. If we add Google Analytics, Google Ads conversion tracking, or a Meta pixel — all of which we may do — we will update this policy and this paragraph before those tools go live.
Information from other sources
We buy and compile lists of property records from data providers. These lists come from public records such as county assessor and recorder filings, and may include owner names, mailing addresses and phone numbers obtained through skip tracing. If we contacted you first, this is probably how we found you.
3. How we use it
- To evaluate a property and prepare an offer
- To contact you by phone, text or email about a property or an enquiry
- To perform due diligence, including reviewing title and public records
- To match deals to buyers on our buyers list
- To keep records of our transactions and communications
- To comply with law, and to establish or defend legal claims
4. Text messages and calls
This section matters more than the rest, so it is written plainly.
If you contacted us
When you submit a form on this site, you are asking us to get in touch, and you agree that we may call, text and email you about your property or enquiry. Message and data rates may apply. Message frequency varies.
If we contacted you first
We send marketing text messages to property owners who have not previously contacted us, using contact details obtained from public records and licensed data providers. If you receive a message from us and do not want another one, reply STOP and we will stop. You can also email info@hirsteincapital.com and ask to be removed, and we will remove you from our lists.
Opting out
Reply STOP to any text to end texts from that number. Reply HELP for help. Opting out of texts does not remove you from email; tell us if you want out of everything and we will honour that. We keep a record of opt-out requests so that we do not contact you again, which means we retain your phone number for the purpose of not texting it.
Recording
We may record or monitor calls for quality and record-keeping. Where the law requires us to tell you at the start of a call, we will.
5. Who we share it with
Service providers
We use outside companies to run the business, and they necessarily handle your information:
- GoHighLevel — our customer relationship system, which stores lead records, call and message history
- Netlify — website hosting and server logs
- Virtual assistants and contractors, including staff located outside the United States, who work our leads under confidentiality obligations
- Title companies, closing attorneys, escrow agents, inspectors and appraisers, when a transaction is underway
- Data and skip-tracing providers, telecommunications providers, and professional advisers
These parties may use your information only to provide services to us.
Buyers
When we have a property under contract, we market it to investors on our buyers list. What we share with them is information about the property — the address, condition, size, photographs, repair estimates and price.
We do not give buyers the seller's name, phone number or email address. If a buyer needs to reach you, they go through us, or through the title company once a transaction is under contract and your identity necessarily appears on the paperwork.
Other situations
We may disclose information when the law requires it, in response to a valid legal process, to protect our rights or someone's safety, or to a buyer of our business if the company or substantially all its assets are ever sold. If that last one happens, this policy travels with the information.
6. What we never do
We do not sell your personal information. We do not rent or trade lead lists containing your contact details to other investors, wholesalers or marketers. We do not share your information with third parties for their own marketing.
7. How long we keep it
We keep lead records for as long as we are working with you and afterwards for as long as we may need them for records, tax and legal purposes — generally seven years for anything connected to a completed transaction. Records for enquiries that never became transactions are kept for a shorter period. Opt-out records are kept indefinitely, because that is the only way to reliably not contact you again.
8. Security
Information submitted through this site is transmitted over an encrypted connection and stored in our CRM under access controls. No system is perfectly secure, and we cannot guarantee that information sent to us over the internet or by text message is immune from interception. Please do not send us Social Security numbers, bank account details or copies of identity documents through this website; if a transaction requires them, the title company will collect them through a secure channel.
9. Your choices and rights
Whoever and wherever you are, you can ask us to:
- tell you what information we hold about you
- correct it if it is wrong
- delete it, subject to records we are required or permitted to keep
- stop contacting you
Email info@hirsteincapital.com and say what you want. We will respond within 45 days. We may need to verify who you are before acting, which normally means confirming details you have already given us.
Residents of states with comprehensive privacy laws — including California, Virginia, Colorado, Connecticut, Utah and Texas, among others — may have additional rights, including the right to appeal a refusal. We extend the rights above to everyone rather than tracking who lives where. If you are in California, note that we do not sell or share personal information as those terms are defined under the CCPA, and we will not discriminate against you for exercising any right.
10. Children
This site is not directed at anyone under 18 and we do not knowingly collect information from children. If you believe a child has given us information, email us and we will delete it.
11. Do Not Track
Browsers can send a “Do Not Track” signal. There is no accepted standard for how to respond to it, and we currently do no cross-site tracking, so we do not respond to it.
12. Changes
We will update this policy when our practices change, and the date at the top will change with it. If we begin doing something materially different with your information — adding tracking pixels, for instance — we will update this page before we start.
13. Contact us
Hirstein Capital LLC
Email: info@hirsteincapital.com
Phone: (314) 328-5879
Hours: Monday–Friday, 9am–5pm CST